Welcome to trulink Customer Support

Your one-stop destination for expert assistance with networking, security systems, warranty claims, and returns. Our team is available 24/7 to ensure your technology works seamlessly.

Support Topics

Find help for your specific product or service, including warranty and returns.

WiFi & Networking

Setup, troubleshooting, speed issues, and access point configuration.

CCTV & Surveillance

Camera not recording, remote viewing, DVR/NVR setup, motion alerts.

Biometrics & Access

Fingerprint scanners, door access, software configuration, user management.

Fiber & Broadband

Installation, slow internet, fiber cuts, modem configuration.

Technical Support

Advanced troubleshooting, on-site visits, emergency assistance.

Billing & Account

Invoices, payments, service plans, account management.

Warranty Claims

Check your warranty status, file a claim, or extend coverage on your devices.

Returns & Refunds

Initiate a return, check refund policy, and track your return status.

Frequently Asked Questions

Quick answers to common questions.

How do I reset my WiFi router?

Press and hold the reset button on the back of the router for 10 seconds until lights blink. Then reconfigure using the default credentials on the sticker.

My CCTV camera is offline, what should I do?

Check power and network cables. Reboot the camera and NVR. If still offline, try re-adding the camera via the mobile app.

How can I schedule a technician visit?

You can book a service directly through our website or call us at +91 96258 62001. We offer same‑day visits in most areas.

Do you provide support for existing third‑party equipment?

Yes, we can assist with most major brands. Contact us with your device model for compatibility.

What is your warranty policy?

All TRULINK products come with a standard 1-year warranty covering manufacturing defects. Extended warranties are available for purchase. Please keep your invoice for any claims.

How do I return a product?

You can initiate a return within 30 days of purchase if the product is unused and in original packaging. Contact our support team to get a return authorization and shipping instructions.

Knowledge Base

In‑depth guides and troubleshooting articles.

Router Optimization Guide

Boost your WiFi signal and reduce interference with simple placement tips.

Setting Up Remote CCTV Viewing

Access your cameras from anywhere using your smartphone or PC.

Biometric Enrollment Steps

How to add new users to your biometric access control system.

Speed Test & Troubleshooting

Check your internet speed and steps to improve slow connections.

Still need help?

Our support team is available 24/7 to assist you. Choose the way that works best for you.

Call us
+91 96258 62001

Email
support@trulink.in

WhatsApp
Chat with us directly

Live support hours
Mon‑Sun, 24/7