Return & Refund Policy

To our valued TRULINK customer,

TRULINK accepts returns and exchanges for products sold on trulink.in. This policy covers defective products and non-defective products, including a change of mind. It applies to customers in India.

Country	India
Returns	Accepted for defective and non-defective products
Exchanges	Accepted
Return window	24 hours from delivery
Return methods	By mail, or in person at our Gurgaon shop
Return shipping	Free for defective or incorrect items. The customer pays return shipping for other returns.
Restocking fee	None
Refund	Original payment method, within 5 to 10 business days after we inspect the return

1. Return window

You may start a return or exchange for an eligible item within 24 hours of delivery.

2. What we accept

We accept returns for:

• Defective products and items we sent by mistake.
• Non-defective products, including a change of mind, when the item is still eligible.

For a return or exchange to be accepted, the item must be:

• New and unused. The product must be in the same condition you received it, without signs of use or wear.
• In original packaging. Include the box, manuals, accessories, and warranty card.

We cannot accept items that are damaged, altered, or missing parts for reasons that are not our error.

3. How to return an item

You can return an item by mail or in person at our shop in Gurgaon, Haryana.

4. Return shipping cost

• Defective or incorrect items: TRULINK pays the return shipping. We will arrange a prepaid return label or collect the item.
• Other reasons, including a change of mind: you pay the cost of return shipping.

5. Restocking fee

TRULINK does not charge a restocking fee on returns.

6. Refunds

After we receive and inspect the item, we will tell you whether the refund is approved.

• An approved refund goes back to the original payment method.
• Allow 5 to 10 business days after approval for the refund to show in your account. Your bank or payment provider may take additional time.

7. Exchanges

TRULINK accepts exchanges. An exchange uses the same 24-hour window, condition rules, and return methods as a return.

• If the item is defective or incorrect, we cover the shipping for the exchange.
• If you are exchanging a non-defective item, you pay the return shipping. Any price difference is collected or refunded before we dispatch the replacement.
• Request an exchange the same way you request a return, by email or phone, and tell us the product you want instead.

8. Items we cannot accept

• Opened software or digital products.
• Equipment customized or personalized for you.
• Service fees for installations that have already been completed.

9. Contact

Questions about a return, refund, or exchange can go to our team. You do not need an account to read this policy.

• Phone: +91 96258 62001
• Email: info@trulink.in
• Shop: TRULINK, Gurgaon, Haryana, India
• Contact page: trulink.in/contact

10. Other policies

• Terms
• Cookie Policy
• Visit Charge Policy
• Technician Site Safety
• Company Tools Policy